At Motorrijden Online, we’re passionate about providing high-quality motorcycle gear to adventure riders and touring enthusiasts worldwide. We understand that proper fit and quality are essential for your riding experience, which is why we’ve created straightforward shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping (€12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance

2. Free Shipping
– Available for orders over €50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian regions and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your motorcycle gear. If you need to return or exchange an item, please follow these simple steps:

Return Policy Overview

  • Return period: 15 days from receipt of your order
  • Condition: Items must be unworn, undamaged, and in original packaging
  • Return costs: Customer’s responsibility unless item is defective
  • Refunds: Issued to original payment method

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:

  • Helmet liners (Binnenvoering motorhelm)
  • Helmets caps & balaclavas (Colletjes & Helmmutsen)
  • Helmet cleaning products (Helm schoonmaakproducten)

Step-by-Step Return Process

Step 1: Request a Return
Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Retouraanvraag – [Your Order Number]
Email Content:
– Order number
– Product name(s)
– Reason for return (size, color, defect, etc.)
– Preference: Refund or Exchange (specify replacement product)
– Your contact phone number

Step 2: Return Authorization
Our team will review your request within 2 business days and email you:
– Return instructions
– Return address: 232 Vincent Van Goghlaan, Oegstgeest, NL 2343RN
– Return label (if applicable)

Step 3: Ship Your Return
Carefully package the item(s) in their original packaging and ship to the provided address. We recommend using a tracked shipping method.

Step 4: Return Processing
Once we receive and inspect your return (within 3-5 business days), you’ll receive:
– For refunds: Confirmation of your refund
– For exchanges: Shipping confirmation for your replacement item

Refund Information

Refunds are processed within 5-10 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: Within 24 hours after processing

Note: Original shipping costs are only refunded if the return is due to our error (wrong or defective product). Return shipping costs are the customer’s responsibility unless the item is defective.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery at [email protected]. Include photos of the issue, and we’ll arrange a free return and replacement.

International Returns

For orders outside the Netherlands:

  • Returns must be sent with tracking
  • Complete customs forms as “return shipment”
  • Any customs fees for return shipments are the customer’s responsibility

Questions?

Our customer service team is happy to help with any questions about shipping, returns, or exchanges.

Email: [email protected]
Address: 232 Vincent Van Goghlaan, Oegstgeest, NL 2343RN

Safe travels and see you on the road!
The Motorrijden Online Team